FAQ and Videos
Do you offer custom sizes?
Yes! Please message us with any requests. We have the ability to source a wide array of materials and wood species; including live edge slabs.
How quickly do you ship?
Our rustic shelves ship in 2-3 weeks. Our other hardwood shelves ship in 4-6 weeks. If inventory is low, or for any reason we can't fulfill your order on time, we will be proactive and reach out to you personally.
Yes, free shipping to lower 48 with UPS Ground. Alaska, Hawaii and Canada: please message us for rates.
Do you offer returns and exchanges?
Yes. We want you to be happy with your order; and we will work hard to make sure everything goes smoothly well after your shelves are on your wall.
Are your products safe around food and kitchens?
Yes! At Radford Pines Home Decor, we try our hardest to create durable products that are better for the environment. Our hardwoods are finished with a zero voc oil/wax based finish. Traditional lacquer often has moderate to high VOC's and can yellow over time -- especially on oak.
Our rustic and painted shelves are not zero voc, but are still safe for indoor use.
Our finish is also easy to repair (if ever needed) and we will be here to guide you through it.
Do your floating shelves come with brackets and hardware?
Yes! All of our floating shelves come equipped with brackets and mounting hardware. We collaborate with a SE Idaho company named Sheppard Brackets. The owner, Aaron Sheppard, engineered these brackets a few years ago. Our shelves are ready-for-install.
Here is a video on how to install our floating shelves using the included Sheppard Bracket:
Please message us with any questions.
Do you offer items not listed in your store?
You bet! We have the ability to source lots of materials. We have done mantles, table tops, and other custom slabs.
Please message us with the custom project you have in mind and we'll get a quote for you.
Why do you use Sheppard Brackets?
Sheppard Brackets have been tested over and over and they have received amazing feedback on their products. To see their reviews and other products, go here: www.sheppardbrackets.com
Aaron Sheppard, owner and engineer of Sheppard Brackets, designed the original mounting system you now see online. This efficient system allows the user to hit any stud they want. So, long story short, you won't have to pre-drill your bracket to hit the stud you want. Mounting notches are spaced every .5".
Our shelves were engineered for Sheppard Brackets. So, they were (literally) designed for one another.
Here is a demonstration video on how to install your beautiful floating shelf using the included Sheppard Bracket: https://www.youtube.com/watch?v=lu_-7afPvuI&t=24s
How do I create a "corner" shelf?
It's easy, and we'll be here every step of the way to help you realize your vision.
Corner shelves are the result of joining two shelves together at the seems in a designated corner. Corner shelves are not produced as one unit -- like is widely believed.
Please message us with any questions and/or requests. We can get you the corner shelves you've been dreaming of!
What sizes do you offer?
All custom sizes and thicknesses.
Message us with any questions!